General Terms.
Last updated: 3 November 2026
1. Who we are
The online shop at diablotattooneedles.eu is operated by:
Devil’z Tattooz S.à r.l.
142, Boulevard de la Pétrusse, L-2330 Luxembourg
VAT LU34285527
E-mail: hello@diablotattooneedles.eu · Phone: +352 661 845 599
These General Terms apply to every order placed in the DIABLO online shop. By placing an order you accept these terms in the version valid at the time of your order.
2. Professional products
DIABLO cartridges are intended exclusively for professional tattooing. By ordering, you confirm that you are at least 18 years old and that you use the products in a professional studio environment in line with applicable hygiene regulations.
3. Prices and VAT
All prices are in euros (EUR) and include 17% Luxembourg VAT. Each box contains 20 cartridges and costs €20.99 at the regular price or €10.99 at the member price.
Shipping costs are calculated at checkout from the destination country and are shown before you pay. The regular and member needle prices can be increased on the 1st of January each year; any change is announced on the website at least 30 days in advance. Orders placed before a price change keep the price shown at the time of ordering.
4. Orders and contract
Your order is a binding offer to purchase. After checkout you receive an order confirmation by e-mail. The contract is concluded when we confirm acceptance or dispatch your order. If a product is unexpectedly unavailable or a price was displayed incorrectly, we may cancel the order and refund any amount paid in full.
5. Payment
Available payment methods are shown at checkout. Orders are processed once payment has been received. A VAT invoice is sent to you by e-mail with every order.
6. Delivery
We deliver to Luxembourg, the European Union, other European countries and the USA. Carriers, delivery times and rates are described on our Shipping page. Ownership and risk pass to you on delivery.
7. Annual membership
The Diablo Black membership costs €9.99 per year, gives access to member prices for one year and renews automatically every year unless you switch off renewal in your customer account. The full rules are set out in the Membership Terms.
8. No refunds or returns
All sales are final. For hygiene and safety reasons, DIABLO cartridges and the Diablo Black membership are non-refundable and cannot be returned or exchanged once the order has been placed. This does not affect your rights regarding defective or incorrectly delivered products described in section 9 and on our Returns page.
9. Warranty and complaints
You benefit from the statutory two-year legal guarantee of conformity. Please report any defect to hello@diablotattooneedles.eu and include your order number and the batch number printed on the box. We will replace defective products or refund their price.
10. Liability
Cartridges are single-use products. We are not liable for damage caused by re-use, improper storage, use after the expiry date or use outside professional tattooing. Our liability for intent and gross negligence and for injury to life, body or health remains unaffected.
11. Personal data
We process your personal data in accordance with our Privacy & Cookies policy.
12. Applicable law and disputes
These terms are governed by Luxembourg law. If you are a consumer, you also keep the protection of the mandatory provisions of the law of your country of residence. In the event of a dispute, consumers may contact the Luxembourg consumer mediation service (Service national du Médiateur de la consommation).